We will be on the side of our customers and make efforts to satisfy them.
・ We will provide the appropriate explanations and
the reasonable financial products with our customers, based on the customer's
knowledge and experience of financial products, the purpose for purchasing,
the financial situation and other things required by the characteristics of
・ We will not disturb our customers in solicitating
without considering time, place and sales methods.
・ We will try to provide the appropriate explanations
and the important matters of the financial products for our customers to
understand the products well.
◆ Customer services
・ We will respond to our customers' inquiries
quickly, adequately and sincerely.
・ When insured events occur, we will respond to the
claims quickly, adequately and sincerely in the procedure of indemnification.
・ We will reflect our customers' opinions and
requirements on our sales activities.
We will comply with all the applicable laws and regulations and make appropriate sales of non-life insurance products and
other financial products.
・ We will comply with the Insurance Business Law, the Law
Regarding the Sale etc. of Financial Products, the Consumer Contract Law, the
Securities and Exchange Law, and other relevant laws and regulations.
・ We will improve the company organization and the
quality of our sales representatives to maintain the appropriate operations.
・ We will keep our customers' personal information in
strict confidence for their privacy.
The policies stated above are our company's "Solicitation Policies"
under "the Law Regarding the Sale etc. of Financial Products" ( Law
No.101 of 2000).